TRADO Privacy Policy

1. Who operates TRADO

TRADO is a business management SaaS platform operated by John Trad, LLC, a company formed in Wyoming, United States, and John Trad, SRL, a company formed in the Dominican Republic, RNC 133665018.

The entity acting as the contractual counterparty and responsible for certain information processing will be the entity identified in the relevant subscription, invoice, quote, contract, or agreement.

One or both entities may participate in operating, supporting, administering, and providing the service depending on the contractual relationship, market served, and features used.

2. TRADO Tech

TRADO Tech is the trade name used to identify the TRADO product in the Dominican Republic.

TRADO Tech is a trade name registered before the Oficina Nacional de la Propiedad Industrial —ONAPI— of the Dominican Republic. In this policy, TRADO Tech is not presented as a separate legal entity or regulatory certification.

3. Information we process

Depending on the features you use, TRADO may process these categories of information:

• Account data: name, email, phone, and protected credentials.
• Business data: trade name, address, RNC or Tax ID, contacts, settings, and preferences.
• Operational data: clients, employees or team, products, services, jobs, quotes, invoices, payments, expenses, inventory, cash sessions, and reports.
• Academic data: enrollments, courses, statuses, fees, payments, notes, and student photos when the business uploads them.
• Documents and files uploaded by users or businesses.
• Fiscal data: NCF/e-NCF, RNC, XML, receipts, QR codes, and data sent to DGII when the user enables e-CF features.
• Subscription and billing data: plan, subscription status, customer or transaction identifiers, and limited data returned by Stripe. TRADO does not store full card numbers.
• Technical data: IP, browser, device, date and time, logs, essential cookies, language, and security events.
• Support, email, WhatsApp, or call communications when those channels are active.

4. How we use information

We use information only for purposes related to operating TRADO and providing requested services.

• Create, confirm, and protect accounts.
• Provide contracted features and process requested operations.
• Generate documents, receipts, reports, and fiscal evidence where applicable.
• Manage plans, subscriptions, payments, support, and operational communications.
• Prevent abuse, fraud, and unauthorized access.
• Comply with legal, fiscal, accounting, and contractual obligations.
• Improve stability, performance, and user experience.

5. Business users and entered data

For information managed directly by TRADO, such as user account, email, phone, security, subscription, platform billing, support, technical logs, and fraud prevention, the applicable John Trad entity may determine how information is used to operate and protect the service.

For information businesses upload about clients, students, employees, internal users, invoices, payments, products, inventory, photos, documents, or notes, the business user decides what information it collects and why it uses it. That business must have authorization, consent, or another legitimate basis where appropriate.

Depending on the nature of the operation and applicable law, the business user may act as controller of the data it enters, while TRADO acts as technology provider or processor. TRADO processes that information to provide requested features and should not use it for purposes unrelated to service operation, security, support, or legal compliance.

6. Students, minors, and photos

TRADO is not directed to minors creating accounts on their own. Accounts are created and managed by businesses, training centers, or authorized adults. Training centers must obtain the necessary authorizations for student data and photos.

Student photos are optional. Only necessary information should be collected, and excessive or unnecessary sensitive data should not be uploaded. Parents, guardians, or data holders may submit requests through the center that collected the information and, where appropriate, through TRADO.

7. Payments, providers, and artificial intelligence

To operate TRADO we may use specialized providers. These providers process information according to their own policies, contracts, and security measures.

• Subscription payments may be processed by specialized providers such as Stripe. TRADO does not store the full card number or card security code. The payment provider handles information under its own policies and obligations. TRADO may store Stripe identifiers, subscription status, card brand, or last digits if Stripe provides them.
• Microsoft Azure and configured storage may be used for hosting, files, documents, or technical artifacts.
• SMTP/email providers are used for confirmations, password recovery, and operational communications.
• Businesses may configure e-CF when the plan and configuration allow it. Certain fiscal data is transmitted to or queried before DGII to execute requested operations. The business user is responsible for the accuracy of its RNC, certificate, receipts, and fiscal data. TRADO provides the technology tool.
• Meta/WhatsApp and Twilio may process messages, calls, or communication data when those integrations are active.
• Some artificial intelligence features may process text to generate suggestions, summaries, or analysis when active. Users should avoid entering unnecessary sensitive information. Specialized technology providers may be used.

We do not sell personal data. Sharing information with providers needed to operate TRADO is not considered selling data.

8. International operation

John Trad operates through entities in the United States and the Dominican Republic. Information may be processed or hosted in countries other than the user's country through technology infrastructure and contracted providers.

Where appropriate, reasonable contractual, organizational, and technical measures are applied. Applicable law may depend on the contracting entity, user location, type of data, and service used.

9. Cookies and technical data

We use essential cookies for session, security, language, and functionality. We do not state that behavioral advertising is used. If optional analytics or tools are enabled, they should be disclosed appropriately.

10. Retention and deletion

We keep data while the account is active or while needed to provide the service. Some data may be retained for fiscal, accounting, contractual, fraud-prevention, or backup reasons. Canceling a subscription does not immediately delete all data.

11. Legal framework and official references

Depending on the contracting entity, user location, data processed, and features used, certain laws of the Dominican Republic, the United States, and other jurisdictions may apply. The following references are provided for information only and do not mean that every rule applies to every user or transaction.

Dominican Republic

United States

John Trad, LLC is formed in Wyoming, United States. Certain federal and state rules may apply depending on the activity, user location, and nature of the data.

12. Security

We apply reasonable measures such as authentication, access control, tenant separation, logs, monitoring, encryption in transit where applicable, and specialized providers. No system can guarantee absolute security.

13. Rights and requests

You may request access, correction, update, export where available, deletion where appropriate, inquiry, or objection under applicable law. Some requests may be limited by fiscal, contractual, security, or legal obligations.

Send requests to info@johntrad.com. We may ask for enough information to verify identity, authority, and request scope. When data was entered by a business, the request may need to be directed first to that business.

14. Changes to this policy

TRADO may update this policy when features, providers, or requirements change. We will show the last updated date and, when important, may communicate changes inside the platform or by email.